An example of an E-commerce failure and its causes

In this century, many people are try to set up a simple e-commerce website to sell and promote the products, some e-commerce website was very helpful to their business, but there are also many failure example in e-commerce. The largest European dot-com failure was Boo.com

Boo.com was a United Kingdom fashion store launched on year 1999 with the huge capital invested by few famous entrepreneurs. Because of this, boo.com had become a high profile e-commerce website and everyone was look forward to this website. The vision for Boo.com is to create a European brand and become the world larger global fashion e-retailer.

Bad news for Boo.com came on May 2000, Boo.com was closed on May 18th 2000. Why did Boo.com fail as an E-tailer on Fashion?

Failure to plan and poor financial control
The main reason that cause Boo.com fail is the investor fund cant meet the spiraling marketing, technology and wage bills. Boo.com was spend the huge amount of fund into the programming for multli-currency sales and product delivery, and the high maintenance expenses in creating the 3D photographs for the product everymonth. Boo.com also giving the excessive employment benefits and luxurious spending to attract "some of the brightest brains in Europe" suggest by Leander and Malmsten. Therefore, investors rufused to invest any more cash into this business because they are disagree with the suggestion.

Poor web design
Moreover, the web design for Boo.com are poor because the website system was limit the amount to make only three transactions in twenty minutes and in year 1999 to 2000 the internet bandwidth was not sufficient for the average internet user to view the 3D website. These kind of approach would not entice a customer to shop at this site again and also discourage the potential customer from shopping over this website.

Bad Marketing
Traditionally, customer are attracted to buy over interner by the lower price. Boo.com was fail to do that because Boo.com are selling the premium and quality fashion goods. The goods wan come with the high cost and the high maintenance expensive on the website have increased the clothes selling price.

reference: http://www.davechaffey.com/E-commerce-Internet-marketing-case-studies/Boo.com-case-study

How E-commerce Reduce Cycle Time,Improve Emplyees' Empowerment & Facilitate Customer Support

E-commerce is the process of buying,selling or exchanging products,services and information via computer networks or internet.Those business activities using electronic data transmission technologies,such as www(World Wide Web).

Besides that, it also can defined as a modern business methodology that address the needs of organizations,merchants and consumers to cut costs while improving the quality of goods and services and increasing the speed of service delivery,by using Internet.

E-commerce has many advantages to customers,business,and society.Those advantages include reduce price,global marketplace,24 hours access,low-cost advertising and etc.

Cycle time is the total time from the beginning to the end of process,it include process time and delay time. E-commerce also can reduce cycle time by eliminating steps in business processes.Those steps may be redundant or be replaced woth more efficient technology solutions.Elimination of those steps speeds the overall process and reduces cycle time.

Employee empowerment is the term used to express the ways in which non-managerial staff can make autonomous decisions without consulting with manager.E-commerce also provide employee empowerment by providing employees greater and easier access to those information which provided by employer since the internet be more popular and convience for anyone.

Customer service and support(CSS) is the part of a company's customer relationship management(CRM) department that interacts with a customer for their immediate benefit which include component likes contact center,help desk and call management system.
E-commerce will facilitates it by provide wide range of technological solution and communication opportunities.Besides that, cussumers also can answer their question while e-commerce supports self-help customer service.

Referred links:

1)http://www.newagepublishers.com/samplechapter/001390.pdf
2)http://shc-staffweb.hct.ac.ae/skhartabil/Skhartabil/TEACHING%20RESOURCES/E-BUSINESS%20FOR%20MANAGERS/Electronic%20Commerce%202004%20A%20Managerial%20Perspective,%203e/EC2004IM_ch01.doc

It's all 'bout me

I’m Cheng Ling from Cheras. I am now taking degree courses in UTAR and it is the final year for it.

When i was studied in Tsun Jin High School, my hobbies are playing volleyball and reading. However, after graduation, life has changed. My hobbies are now more fascinating me such as shopping, watching drama and so on. It is because life has become stress and more forces to work hard, human needs to be life-balanced…=)

But, of course, nowadays, most of the time, I will spend on surfing internet. This is the common way students used to spend their time. For me, I have my top five web sites which I visit the most. They are:

(1) www.orangeshark.com

This web site is full of different types of games which provide different choices to serve the needs of different people. The challenges, sometimes, help me a lot in brainstorming.

(2) www.hotmail.com

I have to visit here in order to check my mail since interaction between students and lecturers or tutors is dependent on e-mailing. Any messages about questions on studies or even for appointment are encouraged to be delivered via e-mail.

(3) www.friendster.com

This is my way to keep in touch with all my secondary school mates and all my friends. It is so easy to update my status to them. I can just post on new photos or comments or sending warm messages to them.

Besides that, I have been a fan of some online boutiques. I can also window shopping whenever I want. The catalogue of new accessories, clothes and lots more will be posted there. They also accept for online ordering and the price and the quotation of postage will be clarified before the transactions have been deal.

(4) www.988.com.my

I will only tune to this e-radio to update my information about current trends. This radio has been developed so many years and the producers of it have showed a great capacity for effective actions. If people go deeply to the organization, they will realize that the enrichment of its programs is invulnerable and the sincerity of the workers is so impressive.

(5) www.google.com

When I want to search certain music, lyrics, news, hot gossips and so on, this search engine helps me lots more since its wider information range and also high accuracy for getting right information regarding to just few key words. It really saves time!!

About Myself !!!

Before i introduce myself. i would like thank to this repetitive subject because i have the opportunity to get involve in web-blog. Actually, i do not really know about web-blog. What is Web-Blog?? Me myself doubt curious about it.. Is it the place to express our feeling or give useful information to help other people??

My name is Lee Kah Chuan, who born in a small town called "Seremban". I have sibling of four where I'm the eldest in the family. I like to spent my time with my family and friend.

My hobbies are have a good game of basketball and fishing with my friend at hometown, usually we will do it on Sunday morning because most of friends is working and this is the time where we can meet up each other. I like movie , surfing web and i was so addicted to online-game.

This is the top 5 web-site i use to surf:

1. http://www.facebook.com/

This is the place where i can get connect with all of my friend, knowing their status about what happen to them. Other that getting connect with my friends, this website also provide awesome mini-game.

2. http://www.hotmail.com/

Hotmail is like a big mail-box for me. This is another way that i connect with other people. Sometimes, i use this web save part of my assignment so i would not be scare that it will gone.

3. http://www.comic.duowan.com/

I use to visit this web-site for the latest Japanese's manga, in here have many type of manga can be read.

4. http://www.google.com/

This is the website i use the most to search information for assignment along the semester. Other that search information for assignment. In this last year of study, google will give me along of help in finding journal for our final project.

5. http://www.youtube.com/

This web have all sort of video clip, i use to check for latest movie trailer, watch music video, drame and many more...

About me..

My name is Foon Lai Yan,from kepong.3 years ago just graduate from Chong Hwa Independent High School.Besides that,this year should be the final year which i taking Commerce Accounting in University Tunku Abdul Rahman.

My hobby is watching drama,especially Hong Kong and Korea drama.My another hobby is reading,but i didn't prefer reading any book about financial,such as investment,financial and etc.I think the money and time i spend for bookstore would be the most in my life until now.

The top 5 website which i visited are:

http://www.chinese.cari.com.my/

Besides the forum and daily news provided which made me know the lastest news in Malaysia.It also suitable for malaysian since it has 3 type of language,bahasa malaysia,english and chinese.I think it should be the reason why people like it most.

http://www.hotmail.com/

Since the network be more popular,checking the mail should become habit of people who studying or working also.

http://www.facebook.com/

It becomes the website i visted most since last year only.I can keep in touch with my primary or secondary friends,viewing photo and etc.

http://www.google.com/

When i needed some information about anything for knowledge,assignment or whatever.It helps me so much and cut down the time or cost spend for the searching activities.

http://www.utar.edu.my/

The offical website of utar and would be visted when release the examination results every semester or the timetable of new semester.I also can get any lastest information about my course.