E-commerce is the process of buying,selling or exchanging products,services and information via computer networks or internet.Those business activities using electronic data transmission technologies,such as www(World Wide Web).
Besides that, it also can defined as a modern business methodology that address the needs of organizations,merchants and consumers to cut costs while improving the quality of goods and services and increasing the speed of service delivery,by using Internet.
E-commerce has many advantages to customers,business,and society.Those advantages include reduce price,global marketplace,24 hours access,low-cost advertising and etc.
Cycle time is the total time from the beginning to the end of process,it include process time and delay time. E-commerce also can reduce cycle time by eliminating steps in business processes.Those steps may be redundant or be replaced woth more efficient technology solutions.Elimination of those steps speeds the overall process and reduces cycle time.
Employee empowerment is the term used to express the ways in which non-managerial staff can make autonomous decisions without consulting with manager.E-commerce also provide employee empowerment by providing employees greater and easier access to those information which provided by employer since the internet be more popular and convience for anyone.
Customer service and support(CSS) is the part of a company's customer relationship management(CRM) department that interacts with a customer for their immediate benefit which include component likes contact center,help desk and call management system.
E-commerce will facilitates it by provide wide range of technological solution and communication opportunities.Besides that, cussumers also can answer their question while e-commerce supports self-help customer service.
Referred links:
1)http://www.newagepublishers.com/samplechapter/001390.pdf
2)http://shc-staffweb.hct.ac.ae/skhartabil/Skhartabil/TEACHING%20RESOURCES/E-BUSINESS%20FOR%20MANAGERS/Electronic%20Commerce%202004%20A%20Managerial%20Perspective,%203e/EC2004IM_ch01.doc
Besides that, it also can defined as a modern business methodology that address the needs of organizations,merchants and consumers to cut costs while improving the quality of goods and services and increasing the speed of service delivery,by using Internet.
E-commerce has many advantages to customers,business,and society.Those advantages include reduce price,global marketplace,24 hours access,low-cost advertising and etc.
Cycle time is the total time from the beginning to the end of process,it include process time and delay time. E-commerce also can reduce cycle time by eliminating steps in business processes.Those steps may be redundant or be replaced woth more efficient technology solutions.Elimination of those steps speeds the overall process and reduces cycle time.
Employee empowerment is the term used to express the ways in which non-managerial staff can make autonomous decisions without consulting with manager.E-commerce also provide employee empowerment by providing employees greater and easier access to those information which provided by employer since the internet be more popular and convience for anyone.
Customer service and support(CSS) is the part of a company's customer relationship management(CRM) department that interacts with a customer for their immediate benefit which include component likes contact center,help desk and call management system.
E-commerce will facilitates it by provide wide range of technological solution and communication opportunities.Besides that, cussumers also can answer their question while e-commerce supports self-help customer service.
Referred links:
1)http://www.newagepublishers.com/samplechapter/001390.pdf
2)http://shc-staffweb.hct.ac.ae/skhartabil/Skhartabil/TEACHING%20RESOURCES/E-BUSINESS%20FOR%20MANAGERS/Electronic%20Commerce%202004%20A%20Managerial%20Perspective,%203e/EC2004IM_ch01.doc
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